Privacy Policy for BOOKFAST

(A Mobile Based App for Booking Cab)

Services run and Managed by Bookfast Services Private Limited

1.INTRODUCTION

  1. This privacy Policy (“Policy”) describe How Bookfast C/o M/s “Bookfast Services Pvt Ltd”, its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively “Bookfast”,” We”,” us” or “our “) collect, use, process and disclose your Personal Data through the use of “Bookfast” by its mobile application operated by M/s BOOKFAST SERVICES PRIVATE LIMITED, feature and other services (collectively,” Services”)
  2. This policy applies to our customers, passengers, agents, Vendors, suppliers, partner (such as driver and merchant partners), contractors and service providers (collectively “you”, “your” or “yours”)
  3. “Personal Data” is any information that can be used to identify you or from which you are identifiable. This include but is not limited to your name, nationality, mobile number, bank and credit card details, personal interests, email address, your image, government-issued identifications such as Aadhar, PAN, Passport or Driving License etc., biometric data, date of birth, marital status, religion or vehicle ‘s details.
  4. This privacy policy is an electronic record in the form of an electronic contract formed under the information Technology Act, 2000 and the rules made thereunder and the amended provision about electronic documents/records in various statutes as amended by the Information Technology Act, 2000. This privacy policy does not require any physical, electronics, or Digital signature.

2.CONSENT AND PERMISSION.

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your permission. And these platforms have different permission system for obtaining your consent. The iOS platform will alert you the first time the “BOOKFAST” app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of theagreements that we seek before you first use the app, and your use of the app constitutes your consent.

We are using the following permission set for only input purposes. These permissions are not used to store any type of personal information from the user.

android.permission.CAMERA

android.permission.READ_PHONE_STATE

android.permission.GET_ACCOUNTS,

android.permission.READ_CONTACTS

Above authorizations are utilized distinctly to catch data from the camera, perused telephone state, and read contact for perusing contact subtleties for a crisis call. Information of client taking under authorization is appropriately secure and under law of google consents.

Location Permission Declaration:

ACCESS_FINE_LOCATION ACCESS_COARSE_LOCATION ACCESS_BACKGROUND_LOCATION

ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION

Above permission is used for access location after allowing the user for accurate delivery of the product to door of customer. Location service is used under the privacy policy of Google Play Developer Program Policies. We don’t share any type of location data or customer information for any additional resources. we ensure to the customer for safe and accurate delivery with privacy taking under an authorization is appropriately secure and under the law of google consents.

ACCESS_BACKGROUND_LOCATION

Above the location background, permission is used for Delivery/service (for example, food, package) tracking on the user side. Location service is used under the privacy policy of Google Play Developer Program Policies. We don’t share any type of location data or customer information for any additional resources taking under an authorization is appropriately secure and under the law of google consents.

3.BOOKING A CAB/RENTING

To book a cab /rent a car trip or related services through our mobile App, you must provide us with certain Personal information such as your name, telephone number, email address, pick up and drop off address, location and the name of names of the person(s) travelling. We require this information to process, fulfil and confirm your reservation and transitions and keep you informed of each transaction’s status. if you are making a booking for one or more travelers other than yourself, you must confirm and represent that each of these other travelers has agreed, in advance, that you may disclose their Personal Information to us.

4.MEMBER REGISTRATION

If you choose to become a registered member of Mobile App, you must provide your name, address, telephone number, e-mail address (which will also be the user id), password and password validation. This information is collected on the registration form for several reasons including but not limited to

  1. Personal identification
  1. To complete the trips
  1. To allow us to contact you for customer service purposes, if necessary
  1. To customize the content of our mobile app to strive to meet your
  1. Specific need and
  1. To make the products or other improvements
  1. To confirm your new member registration and each reservation you make.

CONTACT INFORMATION:

We welcome your comments regarding this privacy statement at the contact address given at the App. Should there be any concerns about contravention of this Privacy Policy, we will employ all commercially reasonable efforts to address the same. The terms in this Policy may be changed by us at any time. Should you have concerns regarding this Policy or the Services that we offer, please feel free to write to us.

IN WITNESS WHEREOF, all users or visitors of the App agree that they have read the terms mentioned in this Privacy Policy and agree to be bound by them for as long as they continue to either use the App or avail Services of the Company.

5.MEMBER PROFILE

As a member you can choose to complete your online profile by providing us with your pick-up and drop off addresses, location and other Personal Information. This information is primarily used to assist you in making booking quickly without having to type in the same information repeatedly, for example, you can store your pickup addresses which will be shown to you while you confirm the booking within the app.

6.TRANSACTION INFORMATION

“BOOKFAST” collects transaction details related to your use of our services, including the type of services you requested or provided, your trip details, date and time the service was provided, amount charged, distance travelled and payment method. Additionally, if someone uses your promotion code. we may associate your name with that person.

7.PROVIDING SERVICES AND FEATURES

Your personal Data will be used to provide, personalize, maintain and improve our products and services. This includes using your Personal Data to
  1. Provide you with services across our various business verticals.
  1. Engage you to provide services.
  1. Create, administer, and update your account.
  1. Verify your identity
  1. validates your ride and process payments
  1. Offer, obtain, provide, or facilities insurance or financing solutions.
  1. Track the progress of your trip and detect abnormal trip variations.
  1. Enable feature that personalize your app, such as lists of your favorite places and previous destinations.
  2. Process and manage your rewards
  1. Enable communication between our users
  1. Process, manage or verify your application for subscription with “BOOKFAST” and to provide you with subscribes benefits and
  2. All such acts permissible under the law to provide customer service of Cab/Taxi

/Transport.

8.SAFETY AND SECURITY

We use your data to ensure the safety and security of our services and all users. This includes
  1. Screening drivers before enabling their use of our services.
  1. identify unsafe driving behavior such as over speeding etc. and providing personalized feedback to the driver-partners.
  2. Using the device, location, profile, usage and other personal Data to prevent, detect and combat any criminal activity or unsafe activates.
  3. Sharing Drivers’ and passengers’ location and details when the emergency button is activated
  4. Monitoring compliance with our terms and conditions, policies, and driver’s Code of Conduct.

9.MARKETING AND PROMTIONS

We may use your personal Data to market “BOOKFAST” and our partners ‘sponsors’ and advertisers’ products, services, events or promotions. For example, we may
  1. send you alerts, newsletters, updates, mailers, promotional materials, special privileges festive greeting, and
  1. notify, invite and manage your participation in our event or activities

We may communicate such marketing to you by post, telephone call, short message service, What’s app and like apps, Online messaging service, push notification by hand and by email.

10.DISCLOSURE OF PERSONAL DATA

We need to share Personal Data with various parties for the Purposes. These parties include
  1. Other user for instance, if you are a passenger, we may share your pickup and drop off location with drivers.
  1. If you are a driver, we may share your data with your passengers including your name and photo, your vehicle makes, model, number plate, location, and an average rating With third parties
  1. We May share drivers ‘location and name with third parties when a passenger activates the emergency Button.
  2. With “BOOKFAST” partners at your request.
  1. If you requested a service though “BOOKFAST” partner or used a promotion provided by BOOKFAST partner BOOKFAST may share your personal Data with the BOOKFAST partner. our partners include partners that integrate with our app or app integrates with vehicle services partners or business partner whom BOOKFAST collaborate with to deliver a promotion, competition or another specialized services.
  1. With the owner of “BOOKFAST” account that you may use with subsidiaries and affiliates.
We may provide personal Data to our vendors, consultants marketing partners, research firms and other service providers or business partners. This includes
  1. Payment processors and facilitators
  2. Background check services providers
  1. Cloud storage provider
  2. Marketing partners and marketing platform providers
  3. Data analytics provider
  4. Research partners, including those performing surveys or research projects in partnership with BOOKFAST or on BOOKFAST’s behalf Sensitive (Particular category) Data
We only ever use your data with your consent, or to the extent necessary to
  1. Enter in to or perform, a contract with you
  2. Comply with a legal duty
  3. Remembers your preference, e.g. if you ask not to receive marketing material, we will keep a record of this, or
  4. For our own (or a third party) legitimate interests (such as marketing, internal record keeping, market research or to improve our products) provided your rights don’t override these.
  5. We will only use your information for the purpose it was collected (or for similar /related purpose)
  6. We will never sell your data or share it with third parties who might use it for their purposes.

11.RETENTION OF PERSONAL DATA

Who retain your personal Data for as long you maintain your “BOOKFAST” account once your personal data is no longer necessary for the services or purpose, or we no longer have a legal or business purpose for retaining your personal data. We take step to prevent access or use of such personal data for any purpose other than compliance with this privacy policy or for purpose of safety, security, fraud prevention and detection.

12.COOKIES

BOOKFAST and third parties with whom we partner may use cookies tags scripts local shared objects such as HTML etc. advertising identifiers such as GOOGLE advertising and similar technology in connection with use of the app.

13.SECURITY OF INFORMATION/DATA

The security of your data is important to us but remembers that no method of transmission over the internet, or method of electronics storage is 100 % secure. while

we strive to use commercially acceptable mean to protect your Personal Data. We cannot guarantee its absolute security.

14.AMENDENTS AND UPDATES

BOOKFAST shall have the right to modify, updates or amend the terms of this policy at any time by placing the updates policy on the mobile Apps. By continuing to use the apps or service, purchase products from “BOOKFAST” or continuing to communicate or engage with “BOOKFAST” following the modification updates or amendments to this policy you signify your acceptance of such changes updates or changes.

15.GRIEVANCE OFFICER

By information Technology ACT 2000 and rules made there under, the name and contact details of the grievance officer are provided below

BOOKFAST SERVICES PVT LTD, SCO-1789 ,2nd Floor, Above Bank of India, Hallo Majra, Chandigarh.

16.JURISDICTION

A dispute over privacy is subject to this policy and App’s terms of use. in addition to the preceding any disputes arising under the policy shall be governed by the laws of India and disputes or proceeding arising hereunder shall be subject to the jurisdiction of the courts at Chandigarh, India.


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